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Delivery Policy
After your order has been placed and payment has been received, we will email you your pre-order confirmation.
We work from Monday to Friday, from 09.30 to 18.30, except for Turkish public holidays.
For orders within Turkey, the shipping company that will receive service will be determined according to the user's shipping region.
For domestic orders, your cargo will be delivered within 3-7 business days.
Gaios Design is not responsible for any customs duties, transaction fees or any other charges that may occur in international cargoes. Payment of these amounts will be required to clear your order from customs, depending on which country the delivery is made to. This means that no taxes and customs duties are included in the price displayed on the checkout screen. Since these fees are determined directly by the local customs, we cannot inform you the exact amount of Taxes or Customs Fees that your cargo will incur.
Exchange and Return Policy
You have 14 days from the delivery date to request a return.
There is absolutely no right of return for goods prepared in accordance with the buyer's wishes and/or his personal needs.
Before sending your products back to us You need to send an e-mail to our address and you will then receive an e-mail with exchange instructions. Do not send anything back without contacting Gaios Design as this will increase processing time.
We do not offer free return service if there is no defective product. Please note that you are responsible for shipping until we receive the returned items.
Products ordered from Gaios Design's online store can also be exchanged from our store in Istanbul, but cannot be returned.
Gaios Design is not able to reimburse customs duties and other taxes on orders shipped outside of Turkey, however, you can get these fees back by contacting your local tax offices directly.

To arrange the exchange, please either from our e-mail address or +90 212 257 15 16 contact us on our phone.

Product Exchange Address: Kuruçeşme Mahallesi, Kuruçeşme Cd. No:25, D:3 34345 Besiktas/Istanbul